Explore the customer journey
Peek into the customer journey for both returns center and P2P returns.
Transform refunds into exchanges and upsells. Turn your returns into revenue.
Allow returners to ship their perfectly good returns directly to the next buyer.
Join us on our journey to transform the state of eCommerce returns.
Join our partner network and scale with us.
Read about our insights and strategies from other retailers.
Learn about our features from a curated set of video tutorials.
Browse our cookbook of automations to supercharge your returns flow.
Got questions? Get answers and more from our curated database of answers.
Configure your returns flow with pre-built policy rules used by top brands daily. Explore our recipes below.
Implement these rules to get started with your own returns portal
Transform returns into revenue opportunities
Create rules to streamline your customer support team's workflow
Define return rules that will have customers coming back to your store
Ways to reduce and optimise your return cost
Setting up the return journey for your international customers
Popular rules for large-scale businesses
Give customers extra flexibility with returns during the holiday season
Allows your customers to bear the shipping fee for orders that are returned for specific reasons.
Limits your customers from returning ineligible items such as item on-sale, clearance, etc.
Offer relevant return shipping options to your customers
Assigning return shipping fees to customers by return methods
Integrate shipping accounts with the app to enjoy seamless workflow
Offer international customers extra flexibility with longer return period
Optimize your cost by having your international customers to bear the shipping fee
Encourage new customers by offering flexible returns for all items during this period
Give customers extra time for returns over the holiday season
Prevent customers from returning gifts that have already been personalized by using product tags
Avoid losing your customers to refunds by incentivising them with additional store credit
Make returns hassle-free for your most valued customers by offering free return shipping
Allow your most valued customers to return all items without the usual restriction (e.g. sale items)
Save time by manually approving only the requests that require review, and automate the rest
Automatically assign the shipping fee to your customer or yourself and email label to customer
Prevent customers from submitting requests for items they bought on sale by using product tags
Account exceptions for usually considered unreturnable items (e.g. a damaged sale item)
Account for exceptions where a customer needs to place a return outside of the standard window
Classify items as non-returnable if they have been discounted above a certain amount
Allow returns for orders that have been purchased with a newcomer's discount code (e.g. WELCOME10)
Gain better understanding into the returns by setting up sub return questions
Disallow returns for items that have been worn or used
Introducing different questions into your return journey based on products
Disallowing returns for items with tags removed
Allow your customers to receive a free label for store credit and exchange to discourage refunds
Keep your customers happy by allowing return for store credit & exchanges for sale or discount items
Auto-deduct processing fee from refunds to encourage returns for store credit and exchanges
Keep your customers coming back by allowing store credit refund for requests past your return window
Let your customers exchange for item(s) they love by offering free return labels
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