In the world of e-commerce, top-notch customer support is key to success. With this in mind, PostCo has partnered up with Gorgias to offer a smoother and more unified experience for retailers elevating their customer service game.

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Our collaboration with Gorgias is more than just about simplifying processes - it's about revolutionising the way you engage with customers and manage returns. With this new feature, you can view the latest submitted return orders directly within the Gorgias widgets. 

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In addition to the latest submitted return orders; brands can also see a comprehensive set of return information such as:

• New return order tickets
• Status updates
• Return reasons
• Exchange items (if any)
• Shipment information

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The impact? Immediate access to a customer's return history ensures that every interaction is informed and personalised, boosting efficiency in customer service. With real-time access to return order details within Gorgias support tickets, your team can respond quickly and accurately, fostering customer trust and loyalty in the long run. 

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At PostCo, we see our integration with Gorgias as a step towards refining customer service and building stronger relationships with customers. This marks a significant moment in our commitment to making returns profitable and customer-centric.

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Ready to explore?

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To start using this feature, all you need is a Gorgias account, which can be authorised through our App Integration tab. Once connected, this feature will continuously fetch and display data in the widget section of your Gorgias portal. 

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p.s. Gorgias is offering a 2-month subscription discount to PostCo merchants looking to upgrade their customer service.